Unlike generic chatbots, our AI is trained on your knowledge base using RAG (Retrieval-Augmented Generation). Accurate answers, not hallucinations.
Add docs, FAQs, help articles, or connect your existing knowledge base
RAG technology processes and understands your content
AI retrieves relevant info and generates precise responses
Complex questions? AI hands off to your team with context
AI handles common questions automatically, freeing up your team for complex issues
Instant responses any time of day. No time zones, no delays, no frustration
Lightning-fast AI answers that keep customers happy and engaged
Train AI on your documentation, FAQs, and knowledge base. Get accurate, context-aware responses every time.
Upload documents, connect your help center, or integrate with your CMS. AI learns from your actual content.
AI handles common questions automatically, providing instant answers while your team focuses on complex issues.
When AI can't help, conversations smoothly transfer to human agents with full context preserved.
Traditional support platforms punish your growth and lock you in. We built something better.
$75/agent × 25 agents = $1,875/month (and growing)
Chatbots give wrong answers because they don't know your business
Your customer data trapped on their servers
Days of developer time to integrate and configure
3-year cost for 25-agent team on typical per-seat pricing
$29/agent or $299/month unlimited (84% savings)
Trained on YOUR knowledge base for accurate answers
Deploy on your infrastructure, complete data control
Live in 2 minutes, not 2 days
3-year cost with backend.chat unlimited plan
Everything your support team needs to deliver exceptional customer experiences
Train AI on your knowledge base. RAG technology ensures accurate answers, not hallucinations. Handles 70% of questions automatically.
Add your entire team without worrying about costs. No per-seat pricing means predictable budgets as you grow.
Organization-level isolation for enterprise security. Deploy for multiple clients or customer segments on one platform.
Instant messaging with typing indicators, read receipts, and perfect cross-tab sync. Zero message lag, lightning-fast responses.
Deploy on your infrastructure for complete data control. Perfect for regulated industries and enterprise compliance needs.
Copy, paste, done. Works with any framework, any platform. Live in 2 minutes, not 2 days. No complex SDKs or dependencies.
Same great features. Better pricing. More control.
| Feature | OUR PLATFORM backend.chat | Intercom | Zendesk | Crisp |
|---|---|---|---|---|
| Pricing Model★ | $29/agent or $299/mo unlimited | $75/agent/mo | $69/agent/mo | $25/seat/mo |
| AI Agent | ||||
| Knowledge Base AI | ||||
| AI Resolution Cost★ | Included | $0.99/resolution | $1.50-2/resolution | Included |
| Self-Hosting Option★ | ||||
| Setup Time | 2 minutes | Days | Days | Hours |
| Multi-Tenant Architecture | ||||
| Real-Time Chat | ||||
| API Access | Paid | |||
| White-Label Ready | Enterprise | Enterprise | Paid |
★ Key differentiators that set us apart from traditional support tools
Whatever your industry, we solve the same problem: expensive per-seat pricing that punishes growth
“Support costs growing faster than revenue”
“Peak season means hiring temporary support staff”
“Complex products need knowledgeable support agents”
“Need separate support for each client account”
Book a demo and we'll walk you through how backend.chat can work for your specific use case
Schedule a Demo CallBe among the first to experience customer support without per-seat pricing. Limited beta spots available.
Choose the plan that works for your team. No feature gates. No upsells. Just simple, transparent pricing.
Perfect for small teams
Scale as you grow
See how much you'll save compared to traditional per-seat pricing
💡 Pro tip: At 11+ agents, our Unlimited Plan ($299/mo) becomes the better value. You'll save even more as your team grows!
All prices include: AI agent, RAG, unlimited conversations, API access, and all features
Backend.chat is built to scale from your first customer to your millionth.
Built with security best practices. End-to-end encryption, secure multi-tenant architecture, and self-hosting for regulated industries.
Email support with fast response times. Direct access to our team. We're here when you need us.
Designed for growth from day one. Scalable architecture that grows with your business. Your growth is our growth.
Features available now and coming soon:
Your team will love how easy this is
Create your account and get your API key instantly. No credit card required.
Chat widget appears instantly. Your team can start helping customers right away.