About backend.chat
We're building AI-powered customer support that's simple, affordable, and works for everyone.
Our Story
backend.chat was born from a simple frustration: customer support tools are too expensive, too complex, and lock you into their ecosystem.
We saw companies paying thousands of dollars per month for basic chat functionality, with pricing that scaled based on the number of team members. Small startups were priced out, and larger companies felt trapped by vendor lock-in.
So we built something different: an AI-powered customer support platform that's free to start, with transparent pricing and the option to self-host. No surprises, no vendor lock-in, just great software.
Our Mission & Values
Simplicity First
Great software should be easy to use and easy to understand. We focus on solving real problems without unnecessary complexity.
Transparent Pricing
No hidden fees, no per-seat pricing games. You should know exactly what you're paying for, with pricing that makes sense.
Data Sovereignty
Your data is yours. Self-hosting options mean you have complete control over where your customer data lives.
Built for Builders
We're developers building for developers and founders. We understand your needs because we've been there.
What Makes Us Different
AI-Powered from Day One
Not an afterthought - AI is built into the core of our product, helping you automate responses and scale support.
Flat-Fee Pricing Model
Free during beta, and when we charge, it won't be based on team size. Add as many agents as you need.
Self-Hosting Available
Buy the source code once, deploy anywhere. No recurring fees, no vendor lock-in, complete control.
2-Minute Setup
No complex integrations or weeks of onboarding. Copy, paste, done. You can be live in minutes.