Acceptable Use Policy

Last Updated: October 9, 2025

Acceptable Use Policy (AUP)

Last Updated: October 9, 2025 Effective Date: October 9, 2025

Introduction

This Acceptable Use Policy ("AUP") defines what you can and cannot do when using backend.chat. It applies to all users, including businesses, agents, and end users interacting through our chat widget.

By using backend.chat, you agree to comply with this AUP, our Terms of Service, and all applicable laws.

Violations may result in account suspension or termination.

Contact Us: [email protected]

General Principles

You agree to:

✅ Use backend.chat lawfully and in accordance with these terms ✅ Respect others' rights (privacy, intellectual property, dignity) ✅ Be truthful in your interactions and account information ✅ Report violations to [email protected]

You agree NOT to:

❌ Violate laws or regulations (local, national, or international) ❌ Harm others (harassment, threats, abuse) ❌ Misuse the platform (spam, fraud, unauthorized access) ❌ Compromise security (hacking, malware, exploits)

1. Prohibited Content

You may NOT create, upload, transmit, or share content that is:

1.1 Illegal Content

  • Child sexual abuse material (CSAM) or child exploitation
  • Illegal drugs, weapons, or controlled substances (sale, promotion, instructions)
  • Human trafficking or modern slavery
  • Terrorism or violent extremism
  • Copyright or trademark infringement (piracy, counterfeit goods)
  • Stolen data (credit cards, passwords, hacked databases)
  • Illegal gambling or unlicensed lotteries
  • Any content that violates laws in India, your jurisdiction, or the user's jurisdiction

1.2 Harmful or Offensive Content

  • Hate speech (based on race, ethnicity, religion, gender, sexual orientation, disability, etc.)
  • Graphic violence or gore
  • Sexual content (pornography, adult services, sexual solicitation)
  • Harassment or bullying (threats, doxxing, stalking)
  • Self-harm or suicide promotion (encouraging or glorifying)
  • Dangerous misinformation (health misinformation, election interference)

1.3 Fraudulent or Deceptive Content

  • Phishing (fake login pages, credential theft)
  • Scams (Ponzi schemes, pyramid schemes, get-rich-quick frauds)
  • Impersonation (pretending to be another person, business, or backend.chat)
  • False information (with intent to deceive or defraud)
  • Fake reviews or testimonials

2. Prohibited Activities

2.1 Spam and Unsolicited Messages

You may NOT:

  • Send bulk unsolicited messages (spam)
  • Use backend.chat for cold outreach or mass marketing without consent
  • Send automated messages to unwilling recipients
  • Scrape or harvest email addresses or contact information from the platform
  • Use the platform to bypass anti-spam laws (CAN-SPAM Act, GDPR, etc.)

Acceptable: Using backend.chat for customer support with users who initiate contact or have consented.

2.2 Abuse and Harassment

You may NOT:

  • Harass, threaten, or intimidate users, agents, or support staff
  • Doxx (publish private information without consent)
  • Stalk (persistent unwanted contact)
  • Engage in hate speech or discriminatory conduct
  • Create a hostile environment for others

2.3 Security and System Abuse

You may NOT:

  • Hack, penetration test, or exploit vulnerabilities without permission
  • Brute-force passwords or authentication mechanisms
  • DDoS or overload our servers
  • Inject malicious code (SQL injection, XSS, etc.)
  • Reverse engineer our software or APIs
  • Bypass rate limits or access controls
  • Create fake accounts or use bots without authorization
  • Share or expose API keys publicly (protect your keys!)

2.4 Intellectual Property Infringement

You may NOT:

  • Upload copyrighted content without permission (unless fair use applies)
  • Use trademarked names or logos without authorization
  • Plagiarize content
  • Redistribute backend.chat software without a license
  • Create derivative works of our platform without permission

2.5 Fraudulent or Illegal Activities

You may NOT use backend.chat to:

  • Commit fraud (identity theft, credit card fraud, wire fraud)
  • Launder money or engage in financial crimes
  • Sell illegal goods or services (drugs, weapons, stolen items)
  • Facilitate crimes (e.g., helping others commit fraud)
  • Evade taxes or violate export controls
  • Violate sanctions (OFAC, UN, EU sanctions)

3. AI Agent Usage Restrictions

3.1 Prohibited AI Use Cases

You may NOT use our AI Agent to:

High-Risk Applications (Without Proper Safeguards):

  • Medical diagnosis or treatment recommendations (without human oversight and disclaimers)
  • Legal advice (without human review by licensed attorney)
  • Financial advice (trading, investment recommendations without proper licensing)
  • Safety-critical decisions (aviation, automotive, industrial control)

Harmful or Unethical Uses:

  • Generate misinformation or disinformation (fake news, deepfakes)
  • Create spam content in bulk
  • Impersonate real people (without disclosure)
  • Generate hateful, violent, or illegal content
  • Manipulate or deceive (e.g., AI-powered phishing)
  • Circumvent content moderation systems

Adversarial Attacks:

  • Jailbreaking (attempting to bypass AI safety filters)
  • Prompt injection attacks (manipulating AI to ignore instructions)
  • Extracting training data from AI models
  • Reverse engineering AI model weights or architectures

3.2 Responsible AI Use

You should:

  • ✅ Monitor AI responses for accuracy and appropriateness
  • ✅ Set appropriate confidence thresholds for auto-replies
  • ✅ Provide human oversight for sensitive topics
  • ✅ Disclose AI usage to end users when appropriate
  • ✅ Implement safeguards for high-risk use cases (e.g., disclaimers for health topics)
  • ✅ Review AI responses before sending (if possible)

See our AI Transparency page for more details.

4. Data and Privacy Requirements

4.1 Your Responsibilities

If you use backend.chat to interact with end users, you must:

  • ✅ Have a privacy policy on your website
  • ✅ Obtain necessary consents from users (GDPR, CCPA, etc.)
  • ✅ Inform users about data collection and third-party services (like backend.chat)
  • ✅ Respect user rights (access, deletion, opt-out)
  • ✅ Comply with applicable privacy laws

You may NOT:

  • ❌ Collect sensitive data (health, financial, children's data) without proper safeguards
  • ❌ Sell or share user data in violation of privacy laws
  • ❌ Misrepresent your data practices
  • ❌ Use data for purposes users didn't consent to

4.2 Children's Data

You may NOT:

  • Collect data from children under 13 (or 16 in the EU) without verifiable parental consent
  • Use backend.chat to market to children
  • Create profiles of children for behavioral advertising

5. Service Integrity

5.1 Account Security

You must:

  • ✅ Keep your password secure (don't share it)
  • ✅ Use strong passwords (minimum 12 characters, mix of letters/numbers/symbols)
  • ✅ Protect your API keys (don't expose them publicly)
  • ✅ Notify us immediately if your account is compromised (email: [email protected])

You may NOT:

  • ❌ Share accounts (each team member should have their own account)
  • ❌ Sell or transfer your account without permission
  • ❌ Create multiple accounts to abuse free tiers or promotions

5.2 Fair Use

You may NOT:

  • Abuse free tiers (creating multiple accounts for free service)
  • Resell backend.chat services without an enterprise agreement
  • Exceed usage limits or quotas
  • Use the service in a way that degrades performance for others

For high-volume use: Contact us for enterprise pricing.

5.3 Accurate Information

You must:

  • ✅ Provide accurate registration information (email, name, organization)
  • ✅ Keep information up-to-date (especially billing details)
  • ✅ Not impersonate others or misrepresent your identity

6. Reporting Violations

6.1 How to Report

If you become aware of violations of this AUP:

Email: [email protected]

Subject line: "AUP Violation Report"

Include:

  • Description of the violation
  • Evidence (screenshots, URLs, conversation IDs)
  • Your contact information (so we can follow up)
  • Date and time of the violation

6.2 What We Do

When we receive a report, we:

  1. Investigate within 48-72 hours
  2. Take action if violation is confirmed (warning, suspension, termination)
  3. Notify the reporter of the outcome (if appropriate)
  4. Cooperate with law enforcement for illegal activities

We do NOT tolerate:

  • False reports or abuse of the reporting system
  • Retaliation against users who report violations

7. Consequences of Violations

Depending on the severity and frequency of violations, we may:

7.1 Warning

  • First-time minor violations: Email warning
  • Opportunity to correct behavior
  • Documentation of the incident

7.2 Temporary Suspension

  • Repeated minor violations or moderate violations
  • Account suspended for 7-30 days
  • Access to data may be restricted
  • Opportunity to appeal

7.3 Permanent Termination

  • Serious violations (illegal activity, security breaches, severe abuse)
  • Repeated violations after warnings
  • Account permanently closed
  • No refund of fees
  • Data may be deleted (after 30-day retention period)
  • IP ban for egregious violations

7.4 Legal Action

For illegal activities or severe harm, we may:

  • Report to law enforcement (police, FBI, Interpol, etc.)
  • Cooperate with investigations (provide logs, user data)
  • Pursue civil litigation to recover damages
  • Seek injunctive relief (court order to stop violations)

Examples: CSAM, terrorism, human trafficking, large-scale fraud, hacking.

8. Appeals and Disputes

8.1 How to Appeal

If you believe your account was suspended or terminated in error:

Email: [email protected]

Subject line: "AUP Suspension Appeal"

Include:

  • Your account email and organization name
  • Reason for appeal (why you believe the decision was incorrect)
  • Any evidence supporting your appeal

Response time: 7 business days

8.2 Appeal Process

We will:

  1. Review the evidence and your appeal
  2. Consult with our team and legal counsel if necessary
  3. Make a final decision (uphold suspension, reduce penalty, or reinstate account)
  4. Notify you of the decision

Final decision: Our decision is final, except as may be required by law or our Terms of Service dispute resolution provisions.

9. Cooperation with Law Enforcement

We cooperate with law enforcement agencies worldwide to:

  • Investigate crimes (fraud, hacking, child exploitation, terrorism, etc.)
  • Respond to subpoenas, warrants, and court orders
  • Preserve evidence (we may retain data longer than normal if legally required)
  • Testify in court if necessary

We do NOT require a warrant for:

  • Voluntary reports of illegal activity (e.g., CSAM, imminent threats)
  • Emergency disclosures (when we believe there is imminent harm)

User notification:

  • We will notify you of law enforcement requests unless prohibited by law or court order

Transparency: We may publish a transparency report disclosing the number and types of law enforcement requests we receive (future).

10. Specific Jurisdiction Compliance

10.1 United States

Laws we comply with:

  • CAN-SPAM Act (no spam)
  • COPPA (no data collection from children under 13 without parental consent)
  • DMCA (copyright takedown process)
  • Export controls (no service in embargoed countries)
  • CFAA (Computer Fraud and Abuse Act – no hacking)

Reporting:

  • CSAM: Report to NCMEC (National Center for Missing & Exploited Children)
  • Terrorism: Report to FBI
  • Copyright violations: DMCA takedown (email: [email protected])

10.2 European Union (GDPR)

Your obligations:

  • Comply with GDPR when collecting data from EU users
  • Have a lawful basis for processing (consent, contract, legitimate interest)
  • Provide privacy notices and honor data subject rights
  • Report data breaches to your supervisory authority within 72 hours

Our support:

  • We provide a Data Processing Agreement (DPA) for GDPR compliance
  • We support data portability and deletion requests

10.3 India

Laws we comply with:

  • Information Technology Act, 2000
  • IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  • Future: Digital Personal Data Protection Act (DPDP) 2023

Prohibited content in India:

  • Content that threatens national security or public order
  • Defamatory or obscene content
  • Impersonation or false information

Reporting: We may report violations to Indian authorities (CERT-In, cybercrime cells).

11. Content Moderation

11.1 Automated Systems

We may use automated tools to detect violations:

  • AI-based content filtering
  • Spam detection algorithms
  • Malware scanning

False positives: If you believe your content was wrongly flagged, contact [email protected]

11.2 Human Review

For complex cases, we use human moderators to review reports.

Privacy: Moderators may see conversation content to investigate violations.

Confidentiality: Moderators are bound by confidentiality agreements.

11.3 Third-Party Reports

We may receive reports from:

  • Other users
  • Law enforcement
  • Trusted flaggers (NGOs, watchdog organizations)
  • Automated systems

12. No Retaliation

We prohibit retaliation against users who report violations in good faith.

If you report a violation and experience retaliation (e.g., harassment, account manipulation), contact us immediately at [email protected].

False reports: Making false reports to harm others is itself a violation and may result in your account being suspended.

13. Changes to This Policy

We may update this Acceptable Use Policy to:

  • Address new types of abuse
  • Comply with new laws
  • Clarify existing rules

How we notify you:

  • Email notification (for material changes)
  • Dashboard notice (for logged-in users)
  • Update the "Last Updated" date at the top

Your continued use of backend.chat after changes means you accept the updated AUP.

14. Contact and Support

General AUP questions: [email protected]

Report violations: [email protected] (Subject: "AUP Violation Report")

Security issues: [email protected] (Subject: "Security Vulnerability")

DMCA takedown (copyright): [email protected] (Subject: "DMCA Takedown Request")

Law enforcement: [email protected] (we will respond to valid legal requests)

Response time: 48-72 hours for most inquiries, 24 hours for security/legal

15. Additional Resources

Last Updated: October 9, 2025

This Acceptable Use Policy is part of our Terms of Service and is legally binding. Violations may result in account termination and legal action. We reserve the right to update this policy at any time.

Questions? Contact [email protected]